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Returns Policy
Last updated: June 2026
Every Pumpkin Duke garment is made specifically for the person who ordered it. We do not hold stock. We do not mass produce. Your order enters production only after it is confirmed — meaning by the time it reaches you, it was made for you and no one else.
This is why our returns policy is narrow. It has to be. We stand fully behind the quality of our work — and we will make it right when the fault is ours.
What We Accept
Manufacturing defect
The embroidery has an error, the stitching is loose, the garment has a structural fault, or the product does not match what was described on the product page.
Shipping damage
The product arrived visibly damaged due to handling during transit.
Wrong item received
You received a product that differs materially from what you ordered.
What We Do Not Accept
Sizing issues
We provide a full Size Guide on every product page. It is your responsibility to review it before ordering. Because your garment is made to order, we cannot accept returns for incorrect size selection.
Change of mind
Once production begins, the garment exists solely for you. We cannot accept returns because you changed your mind or no longer want the item.
Personal preference
If the product matches the description and was produced correctly, we do not accept returns based on personal preference regarding the design or aesthetic.
How to Request a Return
Contact us within 7 days of receiving your order
Email support@pumpkinduke.com with your order number, a clear description of the issue, and photographic evidence of the defect or damage.
We review your claim within 7 business days
Our team will assess the evidence and contact you with a decision. We may request additional photographs if needed.
Approved refunds are processed within 7 business days
Once a return is approved, your refund will be issued to the original payment method within 7 business days. Depending on your bank, it may take additional time to appear in your account.
Return Shipping
For defect or damage claims, we will provide instructions on how to return the item. Return shipping costs for valid claims are covered by Pumpkin Duke.
Questions
If you have any questions about our returns policy before ordering, contact us at support@pumpkinduke.com. We would rather answer your questions upfront than deal with disappointment after.